All estimates/quotes are based on our understanding of your requirements and as
per given time-frame. Any changes to the functionality including micro improvements, may incur additional costs accordingly. Please ensure and clarify our
understanding in a face to face meeting.
By accepting a quote, you agree to and accept the terms and conditions of RCK Infosystem Acceptance can be verbal, by email, payment of Initiation, signing a quote.
Clients to ensure that we have included all requirements in the
quotes/proposals/estimates and that we fully understand their requirements.
Clients must provide us with clear guidelines along with the flow or specific details
they may require. When such details are not provided, we will proceed with our
understanding of the requirements and quote accordingly. At a later stage, if a
discrepancy arises, it may lead to additional costs to accommodate the changes.
Thus, it is essential that you clarify every aspect of your website development and
ensure that you have been quoted on the right requirements.
Any complexity related to specific tasks, must be advised in advance and included in
the proposal for costing purposes. We operate in good faith and rely on our clients
to disclose the full picture at the time of quotation. Any discrepancy arising due to
unclear requirements will not be borne by RCK Infosystem.
There are limited man-hours allocated to each task including Project Management
and Digital Strategist/Business Analyst. Minor changes may be included within the
allocated hours. This will be analysed on a case-by-case basis.
RCK Infosystem will make every effort to complete the project/changes in the given
timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
Any delays at client’s end may delay the project and proposed timeframes and may incur additional costs.
Any bugs (programming errors) reported during or just after the development does
not attract additional charges.(till 6 months from the project launch).
Any re-work on an already completed task will attract additional charges. Any
changes in the design after the design approval will incur additional charges. [until 7
days of the project launch].
Any modifications requested during the development or after the Go-Live approval
will incur additional charges. All additional work, over and above the estimates is
charged separately. Under no circumstances will RCK Infosystem be liable for any
delays caused by change in the project brief.
Website/application content and all related materials need to be provided to us
within the first two weeks of starting the project. Any delays thereafter may delay
the project and may incur additional charges if it goes beyond reasonable timeframe.
Our websites/applications are generally tested on PCs and include near recent
versions of following browsers: Firefox, Chrome and Safari. If you require testing to
be done on any other browser, please let us know in advance.
Responsive/multi-device compatible web pages are tested on iPhone and Android. If
you require testing to be done on any other device, please discuss it in advance.
If your website/application is not hosted on a RCK Infosystem server, any additional
man-hours that may be required due to any server or network related issues are not
covered in our quotes and may be charged separately.
RCK Infosystem software codes (not including open source software) are copyrights
of RCK Infosystem. The codes can be handed over at an additional cost for use once
all previous invoices are settled, on the condition that the codes are used only for
use or modification for re-use for further development for the specified client or
subsequent owners of that legal entity. Under no circumstance, the codes will be
allowed to be used for re-selling or duplication purposes.
The website or software application will be designed to be deployed on the web, via
using a commercial grade web-server or a similar setup. Based on your website
traffic, the website may not perform if deployed on a generic office network environment.
Depending upon the functionalities required, there may be 3rd party components
such as Third Party Payment Gateways or SSL certificates involved in building a
website/application. Although RCK Infosystem does its best in recognising the
suitability of any such component, any unforeseen limitations of 3rd party
components are beyond our control. Any third-party component purchase costs
(such as SSL, Payment gateway, Google Adwords, Plug-in licenses etc.) are not included in our quotes.
RCK Infosystem takes no responsibility of any open source products such as
WordPress, Open Source carts, Joomla etc. It is client’s responsibility to update all
components and third party software’s. We suggest you to take regular back-ups to avoid any disruptions.
The client must recognize that at times there may be unforeseen circumstances that
will delay the development process, particularly with reference to the integration of
third party software. We will try our best to complete the project as agreed in the
proposal. As long as it is within a reasonable period, the client agrees not to penalize
us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
Domain registration/renewal etc. charges are not included as a part of any
project/proposal unless mentioned otherwise. If required, a quote for which will be
submitted separately and approved by the client.
Hosting charges are not included in the quotations unless mentioned otherwise. RCK
Infosystem can organize an appropriate hosting solution if required, a quote for
which will be submitted separately and approved by the client. Where clients decide
to organize their own hosting, we should be consulted before finalising the type of
hosting and database, as it should meet the requirements of the technology used for the development. Please note that we’ll require full access with hosting support
for testing and deploying the application. RCK Infosystem will not be liable for any
delays or errors caused by direct or indirect actions of the hosting company.
RCK Infosystem generally builds and tests the websites/applications on our own
servers or hosted domains. RCK Infosystem cannot give access to their test servers
and test websites to the clients or any third party. The website/application can be
transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.
All communications/correspondences are generally done via emails or Whatsapp. It
is client’s responsibility to keep us updated with their relevant email addresses or Whatsapp number.
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